Terms & Conditions

5.1 Your Profile

When you first interact with the Bellbite bot we create a Platform account using data provided by Telegram or WhatsApp (your display name and, for WhatsApp, your phone number). You are responsible for ensuring any information you provide — including your postcode and delivery address — is accurate and current.

5.2 Your Responsibilities

You must not:

• Impersonate any person or misrepresent your identity;
• Use the Platform for any unlawful purpose;
• Attempt to reverse-engineer, scrape, or interfere with the Platform or its underlying systems;
• Circumvent any security or access-control measures;
• Submit false, fraudulent, or misleading orders.

We reserve the right to suspend or permanently terminate your access if we reasonably believe you have breached these Terms.

6.1 Order Flow

1. Enter your UK postcode to discover nearby Vendors.
2. Browse by category or search, then add items to your cart.
3. Select pickup or delivery and, if applicable, enter a delivery address and notes.
4. Review your cart, subtotal, platform fees, and delivery fee on the order summary screen.
5. Read and agree to these Terms & Conditions and the privacy notice on the summary screen before proceeding to payment.
6. Complete payment via Stripe or Telegram Payments.

An order is not confirmed until:

• Payment is successfully authorised, and
• The Vendor accepts the order.

You will receive a notification when a Vendor accepts or rejects your order.

6.2 Order Accuracy

You are responsible for reviewing your cart before confirming payment. By proceeding to payment you confirm that your order, delivery details, and any special instructions are correct.

6.3 Vendor Rejection

Vendors may reject an order (for example, if items are unavailable or the kitchen is closed). If a Vendor rejects your order after payment, you will be notified and a full refund will be initiated via the original payment method. Refund timing is subject to your bank or payment provider.

7.1 Food Prices

Food item prices are set by Vendors and displayed in the Platform. Prices include VAT where applicable. Bellbite does not control Vendor pricing.

7.2 Platform Service Fee

A platform service fee (currently 49p per order) is charged on every order to cover platform operating costs. This fee is shown on the order summary screen before you confirm payment.

7.3 Delivery Fee

If you choose delivery, a delivery fee (currently £3.50 per order) is added. This is shown on the order summary screen. The delivery fee is subject to change; the amount shown at checkout is the amount you will be charged.

7.4 Fee Changes

Bellbite reserves the right to adjust platform service fees and delivery fees at any time. Any change will be reflected in the checkout flow before you confirm payment, so you are never charged a different amount than what is shown on the order summary screen.

7.5 Payment Processing

All payments are processed securely by our Payment Providers. By completing a payment you agree to the relevant Payment Provider's terms:

• Stripe: https://stripe.com/gb/legal
• Telegram Payments: https://telegram.org/tos

8.1 Before Vendor Acceptance

You may not cancel an order once payment has been submitted, as the order is transmitted to the Vendor immediately. If the Vendor has not yet accepted, please contact support@bellbite.co.uk as soon as possible and we will make reasonable efforts to assist.

8.2 Vendor Rejection After Payment

If a Vendor rejects your order after payment has been taken, you will receive a full refund to your original payment method. Processing times depend on your bank (typically 3–5 business days for card payments).

8.3 Order Issues (Wrong Items, Missing Items, Food Quality)

Because the Order Contract is between you and the Vendor, disputes about food quality, missing items, or incorrect orders must be raised with the Vendor in the first instance. Bellbite may, at its sole discretion, assist in mediating disputes with Vendors or issue goodwill credits, but is not obligated to do so.

8.4 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

9.1 Delivery Times

Estimated delivery or pickup times displayed on the Platform are provided by Vendors and are estimates only. Bellbite does not guarantee delivery within any specific timeframe.

9.2 Failed Delivery

If a delivery cannot be completed (e.g. no answer at the address), the Vendor or driver may leave your order at the door or return it. Bellbite is not responsible for food left unattended at your delivery address.

9.3 Delivery Address Accuracy

You are solely responsible for providing a complete and accurate delivery address. We cannot refund orders delivered to an incorrect address provided by you.

12.1 Service Availability

The Platform is provided on an "as is" and "as available" basis. We do not guarantee that the Platform will be:

• Continuously available or free from interruption;
• Free from errors, bugs, or security vulnerabilities;
• Compatible with every device or version of Telegram/WhatsApp.

We may suspend or restrict access to the Platform for maintenance, upgrades, or unforeseen circumstances without prior notice.

12.2 Modifications

We reserve the right to:

• Modify, update, or discontinue any part of the Platform at any time;
• Add or remove Vendors, menu items, or features;
• Change these Terms (see Section 18).

14.1 General Disclaimer

14.2 Cap on Liability

Where liability cannot be fully excluded, our total aggregate liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount paid by you for the specific order giving rise to the claim.

14.3 Mandatory Exceptions

Nothing in these Terms limits or excludes:

• Liability for death or personal injury caused by our negligence;
• Liability for fraud or fraudulent misrepresentation;
• Any liability that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Protection Act 1987, or any other applicable statute.

14.4 Use at Your Own Risk

Your use of the Platform is at your own risk. You agree to indemnify and hold harmless Algoscape Innovations Limited, its directors, officers, employees, and agents from and against any claims, losses, damages, costs, or expenses (including legal fees) arising out of your breach of these Terms, your use of the Platform, or your violation of any applicable law.